Aplus.net Has Bad Tech Support

I'm in the middle of a tech support nightmare with Aplus.net. First of all, I notified them about a problem a month ago (actually a little over 30 days) and they haven't gotten back to me, so I had to contact them again. So I sent an email...

Obviously that won't be answered for at least 24 hours, and my client needs this done a month ago (understandably) so I call in. The call is clearly outsourced to India...great, I'm feeling more comfortable already - nothing against Indians at all, I think they're awesome and many are highly competent technically, but any time you transfer a call over a distance of more than 3,000 miles, I get nervous.

Then they ask for a challenge question, and no, there's no other possible way under the sun, moon, and stars to be verified to have a question answered. So I have to get that challenge question answered by the client. Call back...

This time around they don't ask for the challenge question. Interesting...but even better, this time the guy says he can't hear me at all over the line, that they've been experiencing problems with their phone lines, and that I can use live chat or email, bye.

So now I'm on live chat, talking with someone who doesn't even take the time to review the support history on the account (assuming they even have technology in place to do that, which they should given they're a hosting company).

Now might be a good time for me to recommend an alternative, you say? Lttech has been great...wish I could convince all my clients of that!